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Post by Susiejax on Jun 12, 2017 10:10:04 GMT -5
Hi!
Yesterday on Deluxe Day I went to the Daily Activities and pressed the button to receive the gift -- the White Marble Fountain. Today it is not in my dock. I looked in furniture and decorations, and it's just not there. Does anyone have a reliable email address for Ganz or whomever is best to contact? Thanks! ♥
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Post by MommaBearLas on Jun 12, 2017 10:17:10 GMT -5
I am so sorry Susiejax! I did not even check to see if I got mine. I lost all my links and files when I wiped my laptop. I am sure someone here will come up with an wmail
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Post by Susiejax on Jun 12, 2017 10:40:17 GMT -5
I am so sorry Susiejax! I did not even check to see if I got mine. I lost all my links and files when I wiped my laptop. I am sure someone here will come up with an wmail Thank, Momma ♥ It's disappointing, but not the end of the world! I'm sorry you have to deal with a wiped hard drive! What a trial! |
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Post by MommaBearLas on Jun 12, 2017 10:46:35 GMT -5
I am so sorry Susiejax! I did not even check to see if I got mine. I lost all my links and files when I wiped my laptop. I am sure someone here will come up with an wmail Thank, Momma ♥ It's disappointing, but not the end of the world! I'm sorry you have to deal with a wiped hard drive! What a trial! |
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april1013
WT Junior Member
Registered: Mar 14, 2017 10:22:01 GMT -5
Posts: 124 
Mini Profile Background: {"image":"http://i.imgur.com/1aRpwny.png","color":"8083da"}
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Post by april1013 on Jun 12, 2017 10:55:27 GMT -5
Susiejax — this is the email I used when I had an issue with a party loot bag a few weeks ago. webkinzsupport@ganz.com
Momma — so sorry about your hard drive, kudos to you for fixing yourself! I hate when I have computer problems and have to call someone.
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Wistcottage
Traderkinz 
Registered: Nov 16, 2015 20:45:43 GMT -5
Posts: 5,098
Mini Profile Background: {"image":"https://i.imgur.com/T7t21Ml.jpg","color":""}
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Post by Wistcottage on Jun 12, 2017 11:11:12 GMT -5
I will check my dock and see if I can figure out which section it is supposed to be in...
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Post by Newfie on Jun 12, 2017 13:07:13 GMT -5
Susiejax, here is the email I have webkinzsupport@ganz.com Its the same as April posted. Thank you, April!  I hope you get it figured out! I'll check my dock as well. |
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Post by SapphireShores on Jun 12, 2017 15:48:24 GMT -5
Susiejax, did you get the popup for the fountain when you clicked on the button? I know there has been a couple times when I clicked on the button but was NOT awarded the prize and didn't get the popup. And then it wouldn't let me click on the button again, the button disappeared. It did that to me with last month's garden hanging flowers and I was so upset. I emailed Ganz about it and got an email back saying that they do not award prizes due to their glitches, etc. I hope you have better luck if you email them! If you got the popup saying that you were awarded the item but were not, then hopefully they will give the fountain to you. Good luck!
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Post by MommaBearLas on Jun 12, 2017 19:15:45 GMT -5
Susiejax — this is the email I used when I had an issue with a party loot bag a few weeks ago. webkinzsupport@ganz.com Momma — so sorry about your hard drive, kudos to you for fixing yourself! I hate when I have computer problems and have to call someone. |
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Post by JasonAldeanMG on Jun 12, 2017 21:51:29 GMT -5
I am also missing my fountain! I know I clicked it from Today's Activities.
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Post by Newfie on Jun 12, 2017 23:19:31 GMT -5
The fountain should be in the furniture section. SapphireShores Were you able to find the deluxe gift from last month? |
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Post by SapphireShores on Jun 12, 2017 23:38:10 GMT -5
The fountain should be in the furniture section. SapphireShores Were you able to find the deluxe gift from last month? , yes I do have last month's deluxe gift. I have 2 deluxe accounts so I was able to get it on my other account. |
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april1013
WT Junior Member
Registered: Mar 14, 2017 10:22:01 GMT -5
Posts: 124
Mini Profile Background: {"image":"http://i.imgur.com/1aRpwny.png","color":"8083da"}
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Post by april1013 on Jun 13, 2017 8:56:15 GMT -5
Susiejax — this is the email I used when I had an issue with a party loot bag a few weeks ago. webkinzsupport@ganz.com Momma — so sorry about your hard drive, kudos to you for fixing yourself! I hate when I have computer problems and have to call someone. Oh no, I'm so sorry, how disappointing to lose all those files. I hope you can start to find them again. I'm going to get my external hard drive and back up tonight! |
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Post by MommaBearLas on Jun 13, 2017 9:33:50 GMT -5
Thank you for posting the email. I was very sad to lose the LARGE file of oil tips and "recipes" for my Young Living Oils! Had been collecting them for over a year. Oh well, at least I got it up and running. Oh no, I'm so sorry, how disappointing to lose all those files. I hope you can start to find them again. I'm going to get my external hard drive and back up tonight! |
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Post by Susiejax on Jun 14, 2017 10:24:35 GMT -5
Thanks everyone for the input! My email worked, and Ganz has sent me a fountain. Wonder of Wonders, Miracle of Miracles  |
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